Log all your reactive repairs and maintenance requests on the one platform. Whether you’re in the office or on the go, with Ticked Off site managers can start resolving your R&M problem as soon as it occurs.
Better manage your site and its assets by developing programmed maintenance programs. Create your own maintenance schedules and prevent major problems by proactively keeping infrastructure in top condition.
Create regional boundaries to match your own business structure. Allocate sites, staff and contractors to your regions to ensure smooth operational and financial management.
Some requests are urgent and need to be actioned as soon as possible, whilst others can wait a little longer. Customise your request priorities to effectively control and allocate resources.
In some instances a job request may need to be placed on-hold for a period of time. Ticked Off allows you to place individual requests on-hold, and recommenced at a more convenient point in time.
Allow site managers to specify when its most practical for the contractor to attend site Schedule each job request at days and times that suit your business, whether you need works to be attended before or after business hours.
Whether you’re a site, regional or national manager, now you can keep up to date on the progress of all your work requests at a glance by having the latest information all in one platform – always up to date across all your devices.
Save time by automating simple tasks such as approvals of routine job requests, or scheduling of repetitive tasks.
Keep up to date on each requests progress. Each user can set-up how they receive notifications (email/in-app) , as well as full customisation of which notifications you do and don’t want to receive on a regular basis.
Customise your work request categories and sub-categories to suit your business requirements. Add additional services or support functions quickly and easily.
Let staff and suppliers manage jobs from their phones or tablets with designs optimised to look great on any device or screen size.
FLEXIBLE OPERATING SYSTEMS
Ticked Off works on Mac or PC, and Apple & Android devices that all access the single cloud-based platform – no manual sync required.
FAST STAFF TRAINING
Ticked Off is incredibly intuitive and easy to use. Train your staff in minutes and get them up and running in no time.
Save hours of administration by managing a single site and supplier listing for all your sites.
HOSTING AND SECURITY
Never worry about hosting or security again. We take care of everything, including a 256-bit SSL certificate.
Assign roles to your staff to ensure the right people always have access to the relevant information at the right time.
Set-up varying (up to 10) approval limits to maintain financial control across your R&M program at times. Approval requests can be set-up to auto-escalate within set KPI’s to ensure each job requests is actioned in a timely manner.
Ensure nothing falls through the cracks when someone important is on leave by setting up leave protocols to ensure approvals and notifications go to a designated 2IC.
IMPORT YOUR STAFF DETAILS
Easily import your staff contact details into Ticked Off with a simple CSV upload.
Set-up site limits for each job request category to maintain control of your R&M spend at all times.
Manage all your site compliance needs. Whether its essential service requirements or the need to maintain an asbestos register for each site.
IMPORT YOUR SITE DETAILS
Easily import site details into Ticked Off with a simple CSV upload. Record all store specifications in the one platform, whether its site plans, compliance certificates, or the installation and management of remote store access, now you can manage it all from one central location.
CENTRAL CONTRACTOR DATABASE
Manage a single centralised contractor listing for all your sites.
INSURANCES & REGISTRATIONS
Ensure you meet your legal requirements by only engaging contractors that have the appropriate licences, insurances and registrations in place.
WORK PLACE HEALTH & SAFETY
Ticked Off integrates accepted safety and health principles and practices into every work request - identifying potential hazards and to recommend the safest way to do the complete the works required.
Configure rate cards for each contractor based on job request priority, site location and job request category to ensure you are only paying for the service you’ve received at the pre-determined rates you’ve negotiated.
IMPORT YOUR CONTRACTOR LIST
Easily import your contractor contact details into Ticked Off with a simple CSV upload.
Keep your finger on the pulse by accessing your key metrics anytime, anywhere. Easily identify and action issues before they become a problem.
Each job request requires simple star-rated feedback to be completed by the relevant site staff and contractor before the request is closed. Identify one time or recurring issues with staff and contractors as they occur.
Build your own reports and quickly drill into your data to see how your assets, sites, staff and suppliers are performing.
Set KPI measurements and monitor contractor performance to ensure they are meeting agreed site level agreements.
Build your own reports to analyse your repairs and maintenance spend.
Build your own reports to manage your assets more effectively.
EXPORT YOUR REPORTS
Export your data to your preferred spreadsheet tool for in-depth analysis or to send your reports to a third-party
EXTEND THE POWER OF TICKED OFF
Ticked Off integrates with a multitude of add-ons to help you streamline your operations and run your entire business online.
Integrate Ticked Off with your existing accounting system to save your finance team time and money.
ALWAYS GETTING BETTER
We’re always adding new partners to help expand your business potential. It’s just one of the great things about the cloud.
CENTRAL ASSET CATALOG
Manage assets at each site in the one platform to improve visibility across business functions and better manage and maintain your sites assets.
Manage all your compliance needs. Whether it’s simply test and tag, or scheduled calibration of scientific equipment. Save key reports and certifications against each site location for future reference.
Record all warranties in the platform to ensure you are paying for repairs that should be covered by others.
Add more users at no extra cost as your team grows. Easily customise permissions to restrict what they can see and do.
Open, close or modify a new site in minutes.
COMPLETE R&M PLATFORM
Run your entire repairs and maintenance program with Ticked Off, no matter how complex your operations are or how many site you manage.
24/7 Global support and services
EMAIL OR PHONE
Our friendly support team is quick to respond on every channel, no matter where in the world you are.
Free for all customers, find a range of help articles, setup guides, video tutorials, training, and tips and tricks.
TICKED OFF EXPERTS
Work with a Ticked Off Expert to obtain the hands-on care, on-site training, or custom solutions your business needs.
Get help setting up new sites and suppliers with assisted setup from your dedicated Ticked Off Launch Specialist.
YOUR DATA IS ALWAYS YOURS
Download a full history of all your data at any time.
No additional costs for new features you want, as they are released.