Everything to manage repairs & maintenance, at your fingertips.

Ticked Off is the one-stop shop for repairs and maintenance. With everything in the one-spot, now you’re able to make the right decisions today and better decisions tomorrow.

  • How It Works
  • All Features

Site user

Log requests, and attach photos, anywhere, anytime. Notifications keep you in the loop as the request is approved, assigned to a supplier, scheduled and completed. Then leave feedback once the request has been completed.

Approver

Assign financial and operational controls. Approvers can approve or reject a request, ask for a quote, escalate the approval, or place a request on-hold.

Administrator

Review and allocate to internal team members or external pre-approved suppliers. Use dashboards to track work-load and requests outside SLA. Run reports to make data driven decisions. Track time and costs, key operational metrics or histories for sites, staff, suppliers and assets.

Supplier

Technicians can easily accept, quote, schedule, open and close out requests on the go. Everything you need is on your mobile, from viewing work orders to taking photos of finished work or further issues. Leave feedback once the request has been completed and add time and materials to flow into your accounting software to invoice on-the-spot.

Finance

The work’s not done once the request’s closed. Integrate with your accounting systems to streamline the finance function. Leverage reporting to analyse past operational and financial performance, and make better decisions to improve future performance.

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REACTIVE R&M

Log all your reactive repairs and maintenance requests on the one platform. Whether you’re in the office or on the go, with Ticked Off site managers can start resolving your R&M problem as soon as it occurs.

PROGRAMMED R&M

Better manage your site and its assets by developing programmed maintenance programs. Create your own maintenance schedules and prevent major problems by proactively keeping infrastructure in top condition.

BOUNDARIES

Create regional boundaries to match your own business structure. Allocate sites, staff and contractors to your regions to ensure smooth operational and financial management.

PRIORITIES

Some requests are urgent and need to be actioned as soon as possible, whilst others can wait a little longer. Customise your request priorities to effectively control and allocate resources.

ON-HOLD

In some instances a job request may need to be placed on-hold for a period of time. Ticked Off allows you to place individual requests on-hold, and recommenced at a more convenient point in time.

SCHEDULING

Allow site managers to specify when its most practical for the contractor to attend site Schedule each job request at days and times that suit your business, whether you need works to be attended before or after business hours.

TRACK

Whether you’re a site, regional or national manager, now you can keep up to date on the progress of all your work requests at a glance by having the latest information all in one platform – always up to date across all your devices.

AUTOMATION

Save time by automating simple tasks such as approvals of routine job requests, or scheduling of repetitive tasks.

NOTIFICATIONS

Keep up to date on each requests progress. Each user can set-up how they receive notifications (email/in-app) , as well as full customisation of which notifications you do and don’t want to receive on a regular basis.

CATEGORY MANAGEMENT

Customise your work request categories and sub-categories to suit your business requirements. Add additional services or support functions quickly and easily.

MOBILE FRIENDLY

Let staff and suppliers manage jobs from their phones or tablets with designs optimised to look great on any device or screen size.

FLEXIBLE OPERATING SYSTEMS

Ticked Off works on Mac or PC, and Apple & Android devices that all access the single cloud-based platform – no manual sync required.

FAST STAFF TRAINING

Ticked Off is incredibly intuitive and easy to use. Train your staff in minutes and get them up and running in no time.

CENTRALISED DATA

Save hours of administration by managing a single site and supplier listing for all your sites.

HOSTING AND SECURITY

Never worry about hosting or security again. We take care of everything, including a 256-bit SSL certificate.

ROLES

Assign roles to your staff to ensure the right people always have access to the relevant information at the right time.

APPROVALS

Set-up varying (up to 10) approval limits to maintain financial control across your R&M program at times. Approval requests can be set-up to auto-escalate within set KPI’s to ensure each job requests is actioned in a timely manner.

LEAVE

Ensure nothing falls through the cracks when someone important is on leave by setting up leave protocols to ensure approvals and notifications go to a designated 2IC.

IMPORT YOUR STAFF DETAILS

Easily import your staff contact details into Ticked Off with a simple CSV upload.

SITE LIMITS

Set-up site limits for each job request category to maintain control of your R&M spend at all times.

COMPLIANCE

Manage all your site compliance needs. Whether its essential service requirements or the need to maintain an asbestos register for each site.

IMPORT YOUR SITE DETAILS

Easily import site details into Ticked Off with a simple CSV upload. Record all store specifications in the one platform, whether its site plans, compliance certificates, or the installation and management of remote store access, now you can manage it all from one central location.

CENTRAL CONTRACTOR DATABASE

Manage a single centralised contractor listing for all your sites.

INSURANCES & REGISTRATIONS

Ensure you meet your legal requirements by only engaging contractors that have the appropriate licences, insurances and registrations in place.

WORK PLACE HEALTH & SAFETY

Ticked Off integrates accepted safety and health principles and practices into every work request - identifying potential hazards and to recommend the safest way to do the complete the works required.

RATE CARDS

Configure rate cards for each contractor based on job request priority, site location and job request category to ensure you are only paying for the service you’ve received at the pre-determined rates you’ve negotiated.

IMPORT YOUR CONTRACTOR LIST

Easily import your contractor contact details into Ticked Off with a simple CSV upload.

DASHBOARDS

Keep your finger on the pulse by accessing your key metrics anytime, anywhere. Easily identify and action issues before they become a problem.

FEEDBACK

Each job request requires simple star-rated feedback to be completed by the relevant site staff and contractor before the request is closed. Identify one time or recurring issues with staff and contractors as they occur.

CUSTOMISABLE REPORTS

Build your own reports and quickly drill into your data to see how your assets, sites, staff and suppliers are performing.

CONTRACTOR PERFORMANCE

Set KPI measurements and monitor contractor performance to ensure they are meeting agreed site level agreements.

FINANCIAL REPORTING

Build your own reports to analyse your repairs and maintenance spend.

ASSET REPORTING

Build your own reports to manage your assets more effectively.

EXPORT YOUR REPORTS

Export your data to your preferred spreadsheet tool for in-depth analysis or to send your reports to a third-party

EXTEND THE POWER OF TICKED OFF

Ticked Off integrates with a multitude of add-ons to help you streamline your operations and run your entire business online.

ACCOUNTING INTEGRATIONS

Integrate Ticked Off with your existing accounting system to save your finance team time and money.

ALWAYS GETTING BETTER

We’re always adding new partners to help expand your business potential. It’s just one of the great things about the cloud.

CENTRAL ASSET CATALOG

Manage assets at each site in the one platform to improve visibility across business functions and better manage and maintain your sites assets.

COMPLIANCE

Manage all your compliance needs. Whether it’s simply test and tag, or scheduled calibration of scientific equipment. Save key reports and certifications against each site location for future reference.

WARRANTY

Record all warranties in the platform to ensure you are paying for repairs that should be covered by others.

ADD USERS

Add more users at no extra cost as your team grows. Easily customise permissions to restrict what they can see and do.

UPDATING SITES

Open, close or modify a new site in minutes.

COMPLETE R&M PLATFORM

Run your entire repairs and maintenance program with Ticked Off, no matter how complex your operations are or how many site you manage.

EMAIL OR PHONE

Our friendly support team is quick to respond on every channel, no matter where in the world you are.

HELP CENTER

Free for all customers, find a range of help articles, setup guides, video tutorials, training, and tips and tricks.

TICKED OFF EXPERTS

Work with a Ticked Off Expert to obtain the hands-on care, on-site training, or custom solutions your business needs.

PROFESSIONAL SERVICES

Get help setting up new sites and suppliers with assisted setup from your dedicated Ticked Off Launch Specialist.

YOUR DATA IS ALWAYS YOURS

Download a full history of all your data at any time.

FUTURE FEATURES

No additional costs for new features you want, as they are released.